FAQ
INBIKE Help Center
Frequently Asked Questions
Quick answers for ordering, payment, shipping, returns, sizing, product care, warranty support, and discount codes.
Orders & Payment
How do I know if my order was placed successfully?
After checkout, you should receive an order confirmation email. If you do not see it, check your spam folder or contact us with the email used at checkout.
Can I change or cancel my order?
Contact us as soon as possible at info@inbike.cc. Changes are only possible before the order ships.
Can I change my shipping address?
If the order has not shipped yet, we will try to help. Once the package has been dispatched, the carrier may not allow address changes.
What payment methods do you accept?
Available payment methods are shown at checkout. If a payment fails, please check your billing details or try another available method.
Shipping & Delivery
How long does order processing take?
Orders are usually processed within 1-3 business days after payment confirmation. Processing may take longer during holidays or peak seasons.
How long does delivery usually take?
Most supported regions usually take 7-15 business days after shipment. Remote areas may take 10-20 business days.
Why is my tracking not updating?
Tracking may take 24-72 hours to appear after the carrier receives the package. If it has not updated for several days, email us with your order number.
Will I need to pay customs or taxes?
Depending on your country or region, customs duties, taxes, import fees, or carrier handling charges may apply. These charges are set by local authorities.
Returns & Refunds
Can I return an item?
Eligible returns are accepted within 30 calendar days after delivery. Items must be unused, unwashed, undamaged, and approved before being shipped back.
How do I request a return?
Email info@inbike.cc with your order number, the item you want to return, and the return reason. Please wait for instructions before sending anything back.
Who pays return shipping?
If the return is not due to a quality issue, defect, wrong item, or our fulfillment error, the customer pays return shipping. Original shipping fees are non-refundable.
When will I receive my refund?
After we receive and inspect your return, we will notify you whether the refund is approved. Refund timing may vary depending on your bank or payment provider.
Sizing
How do I choose the right size?
Please check the size chart on the product page and compare it with your body measurements. Cycling apparel is usually designed to fit closer than casual clothing.
What if I am between sizes?
If you prefer a performance fit, choose the smaller size. If you prefer more comfort or plan to layer, choose the larger size.
Can you help me choose a size?
Yes. Email us your height, weight, chest, waist, hip measurements, and the product link. We will help you choose more confidently.
Can I return an item if I ordered the wrong size?
Wrong-size returns may be accepted if the item meets return conditions. If the return is not caused by a product quality issue, return shipping is the customer responsibility.
Product Care
How should I wash cycling apparel?
Wash gently in cold water. Use mild detergent, close zippers before washing, and avoid bleach or harsh chemicals.
Can I use a dryer?
We recommend air drying. High heat may damage elastic fabric, prints, pads, reflective details, or water-resistant finishes.
How do I protect padded shorts or bibs?
Turn garments inside out, avoid fabric softener, and air dry after washing. Proper care helps preserve pad comfort and fabric stretch.
Can normal wear be covered as a defect?
Normal wear, washing damage, misuse, and accidental damage are not treated as product quality defects.
Warranty / Support
What should I do if my item is defective or incorrect?
Contact us within 7 days of delivery. Include your order number, a clear description, and photos or videos of the issue.
What information should I include when contacting support?
Please include your order number, product name, issue description, photos or videos if relevant, and the email used at checkout.
Do you have a Crash Replacement Program?
Yes. Eligible INBIKE cycling apparel purchased within 6 months may qualify for a 40% replacement discount. Review the Crash Replacement page for details.
How long does support usually take?
We usually reply within 1-3 business days. Providing complete information helps us respond faster.
Discount Codes
Why is my discount code not working?
Discount codes may have expiration dates, product restrictions, minimum order requirements, or may not combine with other offers.
Can I apply a discount after placing an order?
Discounts should be entered at checkout before payment. If you believe there was an issue, contact us quickly with your order number and code.
Still Need Help?
Email the INBIKE support team and include your order number if your question is order-related.
Email info@inbike.cc