Return Window

We accept eligible returns within 30 calendar days after delivery. Items sent back after the return window, or without return approval, may not be accepted.

How To Request A Return

1. Email info@inbike.cc with your order number.
2. Tell us which item you want to return and why.
3. Wait for our return instructions before shipping the item back.
4. Pack the item securely with its original tags and packaging when possible.

Return Conditions

Returned items must be:

• Unused, unwashed, and undamaged
• In resalable condition
• Returned with original tags and packaging when applicable
• Approved by our support team before being shipped back

We do not accept items that have been worn, washed, altered, damaged after delivery, or returned without approval.

Non-Returnable Items

The following items are not eligible for return unless required by applicable law or unless the issue is caused by our error:

• Final sale or clearance items
• Free gifts or promotional giveaway items
• Items damaged by misuse, improper washing, or normal wear and tear
• Items without sufficient order information or proof of purchase

Returns For Non-Quality Reasons

If the return is not caused by a product quality issue, defect, wrong item, or our fulfillment error, the customer is responsible for the return shipping cost. Original shipping fees are non-refundable.

Examples of non-quality reasons include choosing the wrong size, changed mind, personal preference, or ordering the wrong product.

Defective, Damaged, Or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos or videos so we can review the case.

If the issue is confirmed to be caused by product quality or our fulfillment mistake, we will help provide a suitable solution.

Refunds & Size Exchanges

After we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method. Refund processing time may vary depending on your bank or payment provider.

We currently do not process direct exchanges for every order. If you need a different size, contact us first. Depending on stock availability and your location, we may suggest a return and new order, or another suitable solution.

Important Notes

• Please do not send items back without contacting us first.
• We do not accept freight collect or cash-on-delivery return packages.
• INBIKE is not responsible for non-INBIKE items sent to us by mistake.
• Please keep your return tracking number until the return is completed.