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inbike.cc (“Website” or “Our Site”) is a site operated by INBIKE (“We” or “Us”).

 

Please carefully read these Terms and Conditions before purchasing any INBIKE products on the Website. By purchasing INBIKE products from the Website, you agree to be bound by these Terms and Conditions of Sale.

 

Your Account

 

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

 

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered.

 

The Website only sells products to individuals who can purchase with a credit card/debit card. If you are under sixteen (16), you may use the Website only with the express permission and supervision of a parent or guardian.

 

INBIKE reserves the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at its discretion. If we cancel an order, it will be without charge to you.

 

Privacy

 

Please review our Privacy Policy, which together with the fraud prevention section below, explains how the personal information we collect from you will be used.

 

Discrepancies

 

If there are any discrepancies with your order or if your goods are faulty, you must notify us as soon as possible. If you have been shipped the incorrect goods then please do accept our apologies. Please follow the Returns Procedure and on receipt of your order, we will reimburse the cost of returning them to us. Any replacements will be sent to you at no extra cost to yourself.

 

Please note that the return postage refund will be sent by cheque. Please allow up to fourteen (14) days for your refund to be processed.

 

Feedback and Complaints Policy

 

Here at INBIKE, we're proud of the products we manufacture and the services which we provide. If you would like to make a formal complaint, please contact us via email at info@inbike.cc marking your email 'Complaint.' We acknowledge all complaints and aim to provide a response within fourteen (14) working days.

 

Any contact directed to individuals or departments within INBIKE will be referred to our Customer Services team and will be resolved via our complaint handling process.

 

Electronic communications

 

When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

 

Events beyond our reasonable control

 

INBIKE will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.